Returns & Refunds
Understanding our return policy for industrial equipment
Initiate Return
Contact seller within 48 hours of delivery for any issues
Inspection
Document condition with photos and detailed description
Resolution
Work with seller for repair, replacement, or refund
Eligible Items
- Machinery not as described
- Significant undisclosed defects
- Wrong item received
- Damaged during shipping (if properly insured)
Non-Eligible Items
- Used or operated equipment (beyond inspection)
- Items damaged by buyer
- Items modified by buyer
- Wear and tear from normal use
Refund Process
Inspection Period
Buyers have 48 hours after delivery to inspect equipment and report any issues. This period allows for thorough testing and verification of the machinery's condition.
Refund Timeline
Once a return is approved and the item is received back by the seller:
- Credit card refunds: 5-10 business days
- Bank transfers: 7-14 business days
- International transactions: Up to 30 days
Return Shipping
Return shipping arrangements and costs depend on the reason for return:
- Item Not as Described:
Seller pays return shipping
- Buyer's Remorse:
Buyer pays return shipping
- Damaged in Transit:
Covered by shipping insurance
Need to Return an Item?
Our support team is here to help with your return request